I. Scope of Application

1. This policy applies to all consumers within the EU who purchase our menswear products through our official website (glimmertradebiz.com). It does not apply to consumers outside the EU or to commercial purchases (such as purchases by wholesalers or retailers).
2. Applicable products include all types of men's clothing (such as coats, shirts, trousers, knitwear, T-shirts, etc.) manufactured and sold by us. All products comply with relevant EU quality standards and safety regulations.

II. Return Rights and Time Limits

1. Consumers within the EU have a statutory 14-day no-reason return right (cooling-off period), calculated from the date the consumer actually signs for our men's clothing. 14 days are calendar days, excluding working days. If the last day of the cooling-off period is a non-working day, the period will automatically be extended to the next working day.
2. During the aforementioned 14-day cooling-off period, consumers may submit a return application to us without providing any reason, requesting cancellation of the transaction and a full refund. We shall not refuse such a legitimate request (except for situations where returns are not permitted under this clause).
3. If consumers apply for a return due to reasonable reasons such as product quality issues, discrepancies with the website description, or size deviations, they may do so within 30 days of signing for the product, without being subject to the 14-day no-reason return period. We will process such applications in accordance with the law.

III. Return and Exchange Conditions

(I) Eligible Return/Exchange Conditions

1. The product is intact, unworn, unwashed, unironed, and unaltered, free of stains, wear, and odors, maintaining its original condition;
2. The original packaging is intact, with all tags, care labels, product markings, and other accessories complete, without missing, damaged, or torn parts;
3. Consumers must retain complete order information (order number, order time, delivery address, etc.) and proof of receipt as valid evidence for return and exchange applications;
4. The returned product must be identical to the product purchased in the original order, with no incorrect shipments, omissions, or substitutions;
5. The return and exchange period stipulated in these terms is met and has not exceeded the corresponding period.

(II) Non-Returnable Circumstances

1. The product has been worn, washed, ironed, altered, or has stains, wear, damage, odor, or other conditions affecting resale;
2. The product's hangtag, care label, original packaging, or accessories are missing, or have been altered, torn, or damaged, making it impossible to verify the product's original condition;
3. The return/exchange application has exceeded the period stipulated in these terms and conditions, and the application has not been submitted within the specified time;
4. The product is damaged due to improper storage or use by the consumer, or due to force majeure (such as fire, flood, earthquake, etc.);
5. Other circumstances where EU regulations explicitly prohibit the no-reason return policy (excluding situations related to customized products).

IV. Return and Exchange Process

(I) Return Process

1. Application Submission: Consumers must submit a return application via our official email address (ceo@glimmertradebiz.com) within the return and exchange period. The email subject should be “EU Return + Order Number + Name”, and the body of the email must include the order number, order time, shipping address, reason for return, contact information, name and quantity of the returned products, and attach photos of the product's current condition, a screenshot of the order, and a photo of the logistics receipt (if required).
2. Application Review: Within 48 hours of receiving the return application, we will reply to the consumer via email to confirm whether the application is approved. If approved, we will inform the consumer of our designated EU return address and return instructions; if rejected, we will clearly explain the reason for rejection and provide a reasonable solution.
3. Product Return: Consumers must send eligible returned products to our designated return address within 7 days of receiving our approval notification. Products must be properly packaged to avoid damage during transportation. Consumers are responsible for choosing their own return shipping method and must promptly notify us of the tracking number via email for tracking purposes.
4. Product Inspection: Upon receiving the returned products, we will inspect them within 3 business days to confirm whether they meet the return conditions. If they do, a refund process will be initiated. If they do not meet the conditions, the consumer will be notified via email, and the products will be returned to the consumer via the original shipping method. Return shipping costs will be borne by the consumer.
5. Refund Processing: After confirming that the product meets the return conditions, we will complete the full refund within 7 business days. The refund amount will be the actual price paid by the consumer (including the original shipping fee). The refund method will be the same as the original payment method (such as credit card, PayPal, etc.). The refund arrival time depends on the processing cycle of the payment platform and bank. We are not responsible for any delays in refund arrival (except for delays caused by our own reasons).

(II) Exchange Process

1. Consumers must submit an exchange application through the above-mentioned return application channel within the return/exchange period, clearly indicating "EU Exchange + Order Number + Name," and stating the reason for the exchange (such as size deviation, minor product defect, etc.), the name, model, and size of the product to be exchanged, and the desired replacement product information.
2. After we approve the exchange request, we will inform the consumer of the designated return address. The consumer must return the original product to us according to the return requirements, and indicate the desired replacement product in the email. We will ensure that the replacement product is in stock (if stock is insufficient, we will notify the consumer by email, offering a refund or replacement with another similar product).
3. After receiving the original product and verifying that it meets the exchange conditions, we will send the replacement product to the consumer's designated EU address within 5 business days. Return shipping costs will be borne by us. If the original product does not meet the exchange conditions, we will refuse the exchange and send the original product back to the consumer, with return shipping costs borne by the consumer.

V. Shipping Costs Rules

1. No-reason returns (within the 14-day cooling-off period): International and EU domestic shipping costs incurred for returns are assumed by the consumer by default. If we have not clearly informed the consumer before the transaction that they are responsible for return shipping costs, then we will bear the return shipping costs.
2. Returns and exchanges due to our responsibility, such as quality issues, discrepancies in description, or size deviations: All shipping costs for returns and exchanges will be borne by us. Consumers can apply for reimbursement of shipping costs by presenting the shipping receipt. We will reimburse the shipping costs to the consumer's designated account in one lump sum after the refund or exchange is completed.
3. Exchanges due to the consumer's own reasons (such as changes in personal preferences, mistaken ordering, etc.): The consumer will bear the shipping costs for returning the original product, and we will bear the shipping costs for sending the replacement product.
4. If the product does not meet the return/exchange conditions, and we send the product back to the consumer: The consumer will bear the return shipping costs. If the consumer refuses to pay, we have the right to retain the product until the consumer pays the shipping costs before sending it back.

VI. Statement of Liability

1. We promise that the men's clothing products sold comply with relevant EU quality standards and safety regulations and are free from quality defects. If the product has quality problems, we will bear the legal responsibility for returns, exchanges, repairs, and corresponding compensation (the compensation scope shall not exceed the actual product price paid by the consumer).
2. Consumers are responsible for the proper storage of purchased products to avoid damage caused by their own negligence. We will not be liable for any returns, exchanges, or compensation if product damage is caused by improper storage or use by the consumer.
3. In the event of product damage or loss during transportation, the logistics carrier will bear the corresponding responsibility. Consumers can claim compensation from the carrier with the logistics receipts, and we will provide necessary assistance (such as order information, product certificates, etc.).
4. We reserve the right to revise these return and exchange terms in accordance with relevant EU regulations and market conditions. The revised terms will be published on our official website (glimmertradebiz.com) and will take effect 7 days after the publication date. If consumers continue to purchase our products after the revision, it will be deemed that they have accepted the revised terms.

VII. Dispute Resolution

1. In the event of a dispute between the consumer and us regarding returns and exchanges, both parties should first attempt to resolve the matter amicably through negotiation. If negotiation fails, the consumer may contact us further via our official email address (ceo@glimmertradebiz.com). We will provide a dispute resolution solution within 7 business days.
2. If negotiation still fails to resolve the dispute, the consumer may file a complaint with the local consumer protection agency within the EU, or submit a dispute resolution application through the EU Online Dispute Resolution (ODR) platform. We will actively cooperate with the relevant agencies in their investigation and handling.

VIII. Other Notes

1. These terms and conditions constitute the core provisions of our return and exchange policy within the EU. Matters not covered herein shall be handled in accordance with the EU Consumer Protection Directive and relevant domestic regulations of member states.
2. By submitting a return or exchange application, the consumer is deemed to have read, understood, and agreed to all contents of these terms and conditions, and voluntarily accepts their binding force.
3. Contact Information: For any questions, suggestions, or complaints regarding returns and exchanges, please send an email to our official email address: ceo@glimmertradebiz.com. We will respond and handle your request promptly.
4. These terms and conditions are effective from the date of publication, and the final interpretation right belongs to GLIMMER TRADING CO., LTD.