I. Service Scope and Standards

1. Product Supply Service: Our company provides customers with menswear products that comply with relevant EU quality standards and access regulations. Product quality, specifications, materials, and other information are subject to the information displayed on our official website, product descriptions, or orders confirmed by both parties. We ensure that our products are free of quality defects (excluding minor differences within the normal production process) and comply with EU textile safety regulations, strictly controlling the content of CMR substances and SVHC substances of very high concern, and meeting relevant requirements such as formaldehyde emission limits.
2. Order Processing Service: After the customer submits an order, our company will confirm the order information (including product model, quantity, delivery address, payment method, etc.) within 2 business days. After confirmation, the customer needs to make payment as agreed. Upon receiving full payment (or a compliant payment voucher), our company will initiate the order fulfillment process and arrange for goods to be shipped within 5-7 business days. In the event of EU statutory holidays, Chinese statutory holidays, or force majeure, the shipping time will be extended accordingly, and the customer will be notified in advance via email.
3. Logistics and Transportation Services: Our company provides freight transportation services from China to the customer's designated destination in the EU. The transportation coverage extends to all EU member states (including those within the EU Customs Union), with an estimated transit time of 15-25 calendar days (excluding remote areas). We select safe, efficient, and compliant logistics partners and provide tracking numbers and logistics links for customers to track their shipments in real time. Specific transportation agreements are detailed in the relevant sections of this agreement and industry practices.
4. After-Sales Support Services: If customers discover any quality defects, quantity discrepancies, or damage during transportation after receiving the goods, they must contact us within 3 business days via email (ceo@glimmertradebiz.com) and provide supporting materials such as photos and videos. We will verify and process the request within 5 business days, providing a return, exchange, replacement, or appropriate compensation solution (subject to mutual agreement). For product damage or incorrect model selection caused by the customer's own reasons, we can provide paid assistance services, with the related costs borne by the customer.
5. Compliance Support Services: Our company assists clients with export procedures, providing compliant documents such as commercial invoices, packing lists, and certificates of origin. We support clients in obtaining the basic documentation required for EU import customs clearance and help them understand EU regulations and certification requirements for men's apparel imports, ensuring that the entire service process complies with relevant EU laws and consumer protection directives.

II. Rights and Obligations of Both Parties

(I) Our Company's Rights and Obligations

1. We have the right to collect service fees and product payments as agreed, and we have the right to refuse to fulfill orders submitted by clients that are invalid (incomplete information, non-payment, etc.).
2. We have the right to suspend or terminate services if the client violates these terms, fails to pay on time, or provides false information. Any losses incurred as a result shall be borne by the client.
3. We are obligated to provide products and services that meet the standards stipulated in these terms and the client's needs, respond promptly to reasonable inquiries and feedback from clients, and protect the client's legitimate rights and interests.
4. The customer is obligated to keep confidential all personal and business information provided by the customer (including order information, delivery address, contact information, etc.) and shall not disclose it to any third party (except as required by laws and regulations, by judicial authorities, or with the customer's written consent).
5. The customer is obligated to promptly notify the customer of important matters during the service process, including order confirmation, shipping notices, transportation delays, changes in laws and regulations, and other relevant information.

(II) Customer Rights and Obligations

1. The customer has the right to request that our company provide products and services in accordance with the terms of this agreement. For products or services that do not conform to the agreement, the customer has the right to request our company to rectify, compensate, or terminate the service.
2. The customer has the right to inquire about order progress, cargo transportation status, and related service information, and to provide reasonable suggestions regarding our services.
3. The customer is obligated to pay for products and related service fees in a timely manner as agreed, and to provide true, accurate, and complete order information, delivery address, and contact information. If incorrect information leads to service delays or losses, the customer shall bear the responsibility.
4. Obligations to comply with relevant EU laws and regulations, responsible for handling import customs clearance procedures, paying import duties, value-added tax (VAT), and other related taxes and fees on time, and bearing all responsibilities and losses arising from customs clearance delays or illegal imports.
5. Obligations to promptly inspect goods upon receipt, report after-sales issues within the agreed timeframe, and cooperate with our company in completing after-sales verification and processing; prohibition of unauthorized alteration or forgery of product-related certificates or documents, and prohibition of use for illegal purposes.
6. Customers enjoy the relevant rights granted by EU consumer protection directives, including the right to cancel online orders without reason within 14 days (except in cases meeting relevant EU exceptions). When canceling an order, customers must cooperate with our company to complete the relevant procedures and bear reasonable return shipping costs.

III. Logistics, Transportation, and Customs Clearance Agreements

1. Transit Time: The estimated transit time of 15-25 calendar days is for reference only. Actual transit time may fluctuate due to factors such as transportation method, customs clearance speed, weather, and force majeure events like logistics strikes. Our company will make every effort to coordinate with logistics providers to ensure timely delivery, but we are not liable for indirect losses (such as business losses and profit losses) caused by delays.
2. Transportation Costs: Transportation costs include freight from our China warehouse to the customer's designated destination in the EU, basic cargo transportation insurance (insured at 110% of the total value of the goods), and export customs clearance assistance fees. However, they do not include EU import duties, remote area surcharges, demurrage fees, or costs incurred for additional services specified by the customer. For remote areas, the customer will need to bear the additional remote area surcharges, which we will inform and confirm in advance.
3. Risk Transfer: Before the goods leave our warehouse and are handed over to the carrier, the risk is borne by our company. After the goods are handed over to the carrier, the risk transfers to the customer. In the event of damage or loss of goods due to the logistics company's operational errors or force majeure during transportation, our company will assist the customer in claiming compensation from the logistics company or insurance company. The claim result is subject to the verification of the logistics company or insurance company, and our company will not bear any additional liability for compensation.
4. Customs Clearance Responsibility: Our company is responsible for assisting with export customs clearance. The customer is responsible for EU import customs clearance procedures. The customer must prepare all necessary import documents in advance to ensure compliance with EU import regulations. The customer shall bear the responsibility and loss for customs clearance delays, goods detention, or destruction caused by incomplete documentation or irregular operations. Our company will provide necessary assistance but will not assume any related liability.
5. Packaging Standards: Our company packages men's clothing products according to international transportation standards and EU packaging specifications, using moisture-proof, shock-proof, and pressure-resistant packaging materials. Necessary information such as product name, quantity, gross/net weight, country of origin, and our company name are clearly marked to prevent damage or deformation during transportation.

IV. Fees and Payment Agreement

1. Fee Structure: The amount payable by the customer includes the cost of the men's apparel, logistics and transportation fees, and related service fees (if any). EU import duties, Value Added Tax (VAT), and other related taxes are borne by the customer. Our company can assist customers with tax calculation references, but we are not responsible for any errors in tax calculation.
2. Payment Method: The payment method is subject to the order or written agreement confirmed by both parties. Payment can be made in full upfront, or a partial deposit plus the balance. If the customer fails to pay on time, our company has the right to suspend order processing and shipment. If the delay exceeds 7 working days, our company may unilaterally cancel the order, and the customer will be responsible for any losses incurred in preparing inventory, logistics, etc.
3. Fee Adjustment: If the product price or service fee increases due to fluctuations in international logistics freight rates, adjustments to fuel surcharges, changes in EU customs policies, or changes in raw material prices, our company will notify the customer via email 7 working days in advance, and both parties will negotiate and confirm the adjustment. If the customer does not agree to the adjustment, they may choose to cancel the order (but will be responsible for any related costs already incurred).

V. Service Changes, Suspension, and Termination

1. Our company may revise the service content, service standards, and pricing standards based on changes in EU regulations and policies, market adjustments, or our own service capabilities. The revised terms will be published on our official website (glimmertradebiz.com) and will take effect 7 business days after the publication date. Continued use of our services by the customer constitutes acceptance of the revised terms.
2. In the event of force majeure (such as natural disasters, war, strikes, policy regulations, logistical disruptions, etc.) preventing our company from providing normal services, we may suspend services and promptly notify the customer. During the suspension period, we will not be liable for breach of contract. If the force majeure event lasts for more than 30 business days, both parties may negotiate to terminate the service agreement without incurring additional liability.
3. Our company has the right to unilaterally terminate the service, cancel the relevant agreement, confiscate any received payments (if any), and require the customer to bear all losses arising therefrom if the customer falls under any of the following circumstances:
   (1) Failure to pay on time, even after being urged to do so;
   (2) Providing false information, forging relevant documents, or using our services to engage in illegal activities;
   (3) Seriously violating the terms of this agreement, and failing to rectify the situation after being notified by our company;
   (4) Failure to comply with relevant EU regulations, resulting in our company facing penalties, claims, or other legal risks.
4. Customers may terminate the service (excluding the already performed portion) by notifying our company via the contact email 7 working days in advance. Any unused fees will be refunded after termination, while incurred fees (such as preparation costs, logistics costs, etc.) will be borne by the customer.

VI. Disclaimer

1. Our company shall not be liable for breach of contract for service delays, service failures, or customer losses caused by force majeure, EU regulations and policies adjustments, customs inspections, logistics interruptions, or other reasons not attributable to our company, but will make every effort to assist customers in minimizing their losses.
2. Losses caused by the customer's own reasons (including but not limited to incorrect order information, payment delays, customs clearance violations, failure to accept goods on time, and improper operation) shall be borne by the customer, and our company shall not bear any responsibility.
3. Our company shall not be liable for indirect losses incurred by the customer due to the use of this service (such as business losses, profit losses, and reputational damage), but shall only be liable for direct losses (such as product costs and transportation fees) within a reasonable scope (not exceeding the total amount already paid by the customer).
4. Our company shall not be liable for minor damage to the packaging of goods (not affecting the product itself) caused by random inspections by EU customs, or for inspection delays or cargo detention caused by the customer's failure to provide complete customs clearance documents, and the customer acknowledges this.
5. Our company provides products and services in accordance with relevant EU regulations. Compliance risks and losses caused by the customer's insufficient understanding of local EU regulations shall be borne by the customer.

VII. Dispute Resolution and Applicable Law

1. The formation, performance, interpretation, and dispute resolution of these Terms and Conditions shall be governed by the laws of the People's Republic of China and relevant EU laws and regulations, adhering to the principles of fairness and good faith.
2. Any dispute arising from the performance of these Terms and Conditions or related services shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to bring litigation in the People's Court with jurisdiction in the location of our company.
3. During the dispute resolution period, except for the disputed matter, both parties shall continue to perform the other provisions of these Terms and Conditions.

VIII. Other Provisions

1. These Terms and Conditions shall take effect from the date the customer accepts our services and shall remain in effect until the completion of the services provided by both parties and the resolution of any related disputes.
2. For matters not covered in these Terms and Conditions, the parties may enter into a separate written supplementary agreement, which shall have the same legal effect as these Terms and Conditions.
3. Service information, product descriptions, etc., obtained by the customer through our official website are integral parts of these Terms and Conditions and have the same legal effect as these Terms and Conditions.
4. Our contact information: Website: glimmertradebiz.com, Email: ceo@glimmertradebiz.com. Customers can use the above channels to inquire or provide feedback, and we will respond promptly.